REGULATIONS
CHAPTER I – GENERAL INFORMATION:
The terms used in these Regulations mean:
1. Seller – Loove.AI, available daily on Business Days, Monday through Friday, from 10:00 AM to 12:00 PM (connection fee according to the User’s operator’s tariff), email: looveaicontact@gmail.com;
2. Online Store – a set of websites operated by the Seller in Polish at the URL: https://loove.ai, enabling the conclusion of Sales Agreements;
3. Ordering Party – an adult natural person with legal capacity (which also includes Consumer-Entrepreneurs), a legal person, or an organizational unit without legal personality, to which special provisions grant legal capacity, placing an Order within the Online Store;
4. User – any person using the Online Store website; 5. Product or Products – products and erotic toys selected by the Loove.AI project algorithm. Based on the data, the algorithm selects personalized packages depending on the package.
6. Product Page – The Loove.AI website does not directly provide a product list; it provides an algorithm that selects appropriate products to meet the customer’s needs.
7. Price – the gross price of the Product, located next to the Product information;
8. Order – the Customer’s declaration of intent submitted via the Online Store, specifying the Product or set of Products specified for fulfillment by the Customer, in accordance with these Terms and Conditions;
9. Business Days – weekdays from Monday to Friday, excluding public holidays;
10. Sales Agreement – a Product sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer via the Online Store, i.e., concluded via means of distance communication; 11. Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity, as defined in Article 22(1) of the Civil Code;

12. Consumer-Entrepreneur – a sole proprietor concluding a Sales Agreement directly related to their business or professional activity, but not of a professional nature, arising in particular from the subject of their business activity, provided pursuant to the provisions on the Central Registration and Information on Business;

13. Account – a tool available in the Online Store system after entering an email address (Login) and Password, enabling, among other things, tracking the stages of Order fulfillment in the Online Store, viewing Order history, editing the Orderer’s contact details, changing the Password, etc.;

14. Login – the email address provided by the User during registration in the Online Store, required together with the Password to create an Account; 16. Password – a string of letters, numbers, or other characters selected by the User during Account registration, used to secure access to the Account;
17. Civil Code – the Act of April 24, 1964, the Civil Code (consolidated text: Journal of Laws of 2022, item 1360, as amended);
18. Consumer Act – the Act of May 30, 2014, on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended);
19. Act on the Provision of Electronic Services – the Act of July 18, 2002, on the Provision of Electronic Services (consolidated text: Journal of Laws of 2020, item 344, as amended);

20. Code of Good Practice – a set of rules of conduct, in particular ethical and professional standards, referred to in Article 2, point 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007 (consolidated text: Journal of Laws of 2017, item 2070, as amended);

21. Terms and Conditions – these terms and conditions of the Online Store.

CHAPTER II – GENERAL PROVISIONS:

1. Placing an Order for Products offered in the Online Store and the fulfillment of Orders is based on these Terms and Conditions and generally applicable legal provisions. These Terms and Conditions constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.

2. The number of Products offered on promotion or on sale may be limited by the Seller. Orders for such Products will then be fulfilled in the order in which they were placed by the Ordering Party. Promotions offered in the Online Store cannot be combined, unless the rules of a given promotion state otherwise.

3. The information provided in the Online Store (in particular regarding Prices) does not constitute an offer within the meaning of Article 66 of the Civil Code; it merely constitutes an invitation to submit offers as defined in Article 71 of the Civil Code.

4. All Prices listed on the Online Store website are expressed in EURO (EU) and are gross prices (including VAT).

5. It is prohibited to use the Online Store to send unsolicited commercial information, known as spam, within the meaning of the Act on the Provision of Services by Electronic Means, as well as to use the Online Store website in a manner that is contrary to the law, good practice, or that infringes the personal rights of third parties or the legitimate interests of the Seller.

6. In order to use the Online Store, the User must, at their own expense, obtain access to a computer or other terminal device with Internet access and active email. To use the Online Store, the User must have the following equipment:

a. a PC or other device with Internet access;

b. Internet access;

c. a web browser, e.g., Firefox, Internet Explorer, Google Chrome, or another browser;

d. an active email account;

e. necessary cookies enabled.

7. Direct contact with the Seller is possible by email, telephone, or via the contact form available in the Contact tab of the Online Store. All contact details for the Seller are provided in these Terms and Conditions and in the Online Store. The Seller does not charge any fees for communicating with the Seller using the means of distance communication indicated in this section.

8. The Seller hereby informs that it does not adhere to any Code of Good Practice.

SECTION III – SERVICES PROVIDED ELECTRONICALLY:

1. Services provided electronically under these Terms and Conditions consist of enabling Users to make purchases in the Online Store, in particular using the Account, as well as the Account Password reminder service and the sending of commercial, marketing, and advertising information via email (newsletter). These services are provided 24 hours a day, 7 days a week. These services are free of charge to Users.

2. Using the Account service requires the User to register, provide an email address, which also serves as the Login, and set a Password. A message will be sent to the User’s email address provided in the registration form confirming successful Account registration and the first Password. After logging in, the User is asked to change the Password to their own. Upon confirmation of Account registration, an agreement regarding the management of the Account is concluded between the User and the Seller under the terms and conditions specified in the Terms and Conditions.

3. Account registration is free and voluntary. The Login and Password are confidential. The User using the Login and Password is asked to keep this information confidential. The Password is not known to the Seller. The Account is non-transferable. The User may not use other Users’ Accounts or provide access to their Account, including their Login and Password, to others. The User may cancel their Account at any time by contacting the Seller.

4. The Account Password Reminder service allows the User who registered the Account to receive a link to the email address provided during Account registration, which will allow the User to create a new Account password.

5. Any User who enters their email address in the appropriate field provided by the Seller in the Online Store may use the newsletter service. Upon sending the newsletter subscription confirmation to the User, a service agreement is concluded between the User and the Seller under the terms and conditions specified in the Terms and Conditions. The User may unsubscribe from the newsletter at any time by contacting the Seller.

6. Users may not post content in the Online Store or make it available through the Online Store that could in any way violate the personal rights of third parties or the Seller.

SECTION IV – ORDERING AND CONCLUSION OF A SALES AGREEMENT:

1. When purchasing Products in the Online Store, the User may, but is not required to, create an Account. 2. To place an Order in the Online Store, the Ordering Party is asked to perform the following steps:

a. Complete the Quiz, which will select products for the Consumer from the Trader’s database. The Consumer can express their opinion on the delivered package, which in the case of a subscription or a one-time purchase will allow for better customization by the algorithm.

b. Then, after selecting all the ordered Products, the Ordering Party should select the package they are interested in. The package itself does not affect the type of products selected, but only the quantity and quality of the products, so that the Trader (algorithm) can fit them into a specific package.

c. If the Ordering Party has already selected a Package, they should click “Continue.”

d. In the next step, the User can log in to their Account or provide their personal data required for shipping without registering an Account. Select the delivery option and payment method. Then, confirm that they have read the Terms and Conditions. To complete the Order, after verifying the information entered by the Ordering Party to place the Order and modifying it if there was an error, click the “Buy and Pay” button.

3. Orders can be placed in the Online Store 24 hours a day, 7 days a week.

4. Sending an Order by the Ordering Party constitutes an offer by the Ordering Party to the Seller to conclude a Sales Agreement, in accordance with the Terms and Conditions.

5. The Ordering Party receives from the Seller:

a. an email confirmation of receipt of the Order in the form of an automatically generated email containing the order number and date, the Ordering Party’s details, a description of the Product (or a link to the description on the Product Page in the Online Store), the Price, and other information regarding the Order;

b. confirmation of the conclusion of the Sales Agreement, i.e., an email message confirming payment for the Order to the email address provided by the Ordering Party in the Order. Confirmation of the conclusion of the Sales Agreement is sent after payment for the Order has been verified and the Order has been accepted for processing. Upon receipt of this confirmation, the Sales Agreement is concluded. The Sales Agreement is concluded in Polish.

6. Until the “Buy and Pay” button is clicked, the User may at any time change the previously selected Package or interrupt the ordering process and cancel the Order. The Ordering Party is bound by the Terms and Conditions from the moment the Order is placed.

7. The content of Sales Agreements is stored by the Online Store’s IT system for the duration of the Account in the Online Store, and the content of these agreements is made available exclusively to the parties to the Sales Agreement. Each Ordering Party, after logging into their Account, has access to all their Sales Agreements concluded in the Online Store for the period of their storage in the IT system specified in the first sentence. In the absence of an Account, the content of Sales Agreements concluded via the Online Store is stored by the Online Store’s IT system until the expiry of the Seller’s warranty period.

SECTION V – PAYMENT METHODS, DELIVERY COSTS:

1. The payment method available in the Online Store is prepayment via the Przelewy24, PayU, or Stripe electronic payment systems, including BLIK, and credit cards (supported payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro).

2. Electronic payments are made by selecting Przelewy24.pl or PayU as the payment method. The Customer who orders Products in the Online Store is redirected to the transaction service, where they select the bank that processes the payment. After logging in to the bank or selecting payment through a bank that supports BLIK payments, they receive a ready-to-accept transfer form with the appropriate amount, transfer purpose, and Seller details. After accepting the transfer, the Customer is redirected back to the Online Store website. If electronic payments via Stripe are selected, the payment is made without leaving the Online Store. 3. The operator of payment cards and electronic payments in the przelewy24.pl system is PayPro S.A. with its registered office at ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register, maintained by the District Court for Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, Tax Identification Number (NIP) 7792369887, Regon 301345068, a Settlement Agent entered into the register of national payment institutions maintained by the Polish Financial Supervision Authority under number UKNF IP24/2014. The payment regulations are available at: https://www.przelewy24.pl/regulamin

4. The operator of payment cards and electronic payments in the PayU system is PayU S.A. with its registered office at ul. Grunwaldzka 186, 60-166 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Division of the National Court Register, under KRS number 0000274399, Tax Identification Number (NIP) 7792308495, National Business Registry Number (REGON) 300523444, with a share capital of PLN 4,944,000.00, fully paid up, and entered into the register of national payment institutions under UKNF number IP1/2012 as a national payment institution. The payment terms and conditions are available at: https://poland.payu.com/dokumenty-prawne-do-pobrania/

5. The Ordering Party’s personal data is transferred to PayPro S.A., PayU S.A., or Stripe Payments Europe Limited (depending on the Ordering Party’s choice of electronic payment system), which is the controller of their personal data. 6. The Seller expects payment for the Order within 14 business days of concluding the Sales Agreement. After this deadline has elapsed, the Seller will set an additional payment deadline, and if payment is not received, the Order will be canceled.

7. The Order processing time begins when the Seller receives payment information from the electronic payment system.

8. The total cost of the Products (i.e., the Product Price and delivery costs) is visible to the Ordering Party when placing the Order, in the email confirming the Order, and after logging in to the Account in the Online Store. Additional costs will only be charged to the Consumer or Consumer-Entrepreneur after obtaining their express consent.

9. Delivery costs are free but limited to selected countries, which are listed in the “We operate in” tab.

SECTION VI – ORDER PROCESSING:

1. The Price at the time of placing the Order is binding for a given Order.

2. If the Product is in the Seller’s warehouse, shipment will take place within 3 Business Days after the Seller receives payment information from the electronic payment system. Products are released to the Consumer or Consumer-Entrepreneur no later than 30 days, unless the parties agree on a different deadline in the Sales Agreement.

3. If a Product is unavailable for shipment, the Customer who is a Consumer or Consumer-Entrepreneur will be immediately informed and has the right to cancel the entire Order, cancel the missing Product, agree to an extension of the Order processing time, or agree to a replacement of the missing Product with a similar product with similar properties and price.

4. Upon delivery of Products by courier, the Customer is asked to check, in the presence of the courier, whether both the shipment and the Products contained therein are free of any damage resulting from transport, are intact, and comply with the Order. Inspection of the shipment is a free service that guarantees the highest quality of service. If the shipment is damaged, incomplete, or does not conform to the Order, the Ordering Party is requested to complete a damage report in the presence of the courier and immediately report this fact to the Seller.

5. A receipt is issued for each Product sold.

CHAPTER VII – COMPLAINTS:

1. The Seller is liable to Customers who are not Consumers or Consumer-Entrepreneurs for defects in the Product, in accordance with the principles of warranty liability set out in the provisions of the Civil Code, in particular Articles 556 and 556(1) – 576 of the Civil Code. The Seller hereby informs that if the purchaser of the Product is not a Consumer or Consumer-Entrepreneur, the Seller’s liability under warranty is excluded pursuant to Article 558 § 1 of the Civil Code.

2. The Seller is liable to Consumers and Consumer-Entrepreneurs for non-conformity with the Sales Agreement, pursuant to the provisions of the Consumer Act – Chapter 5B. The Seller is liable for any non-conformity of the Product with the Sales Agreement that existed at the time of delivery and became apparent within two years of that date. 3. If the Product is found to be non-conforming to the Sales Agreement, the Consumer or Consumer-Entrepreneur may submit a warranty complaint to the Seller by sending it via email to the following address: looveaicontact@gmail.com. If the Ordering Party wishes to submit a warranty complaint, they may do so directly to the guarantor, or to the guarantor through the Seller, or to the service point indicated in the warranty document.

4. When submitting a complaint to the Seller, the Ordering Party is asked to provide the following information to facilitate the complaint handling process: first name and last name, Order number, email address, and a detailed description of the Product’s non-conformity with the Sales Agreement and the warranty claim (repair or replacement, price reduction, withdrawal from the Sales Agreement in the event of a significant non-conformity of the Product with the Sales Agreement). If the Customer submits a warranty complaint, they are asked to indicate the claim they are entitled to under the terms specified in the warranty document.

5. Complaints will be processed within 14 days of filing the relevant complaint, in accordance with applicable regulations. The Seller will inform the Customer about the procedure for processing the complaint via email to the email address provided by the Customer.

6. The Seller hereby consents to the resolution of consumer disputes pursuant to the Act of September 23, 2016, on the Extra-Court Resolution of Consumer Disputes (Journal of Laws of 2016, item 1823). If the complaint is rejected by the Seller, the Consumer may use extra-judicial complaint and redress procedures and request intervention from the Provincial Inspectorate of Trade Inspection in Lublin, ul. Tomasza Zana 38C, 20-601 Lublin, email: sekretariat@ihlublin.pl, https://ihlublin.pl. Detailed procedures for using the Trade Inspection’s assistance and the institution’s addresses are available on the website https://polubownie.uokik.gov.pl. Extrajudicial redress after the complaint procedure is completed is free of charge. If the Customer is a Consumer and wishes to use extrajudicial redress, there is also the option of filing a complaint via the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/. For the avoidance of doubt, the Seller indicates that the rights described in this section 6 do not apply to the Customer who is a Consumer-Entrepreneur. CHAPTER IX – PERSONAL DATA:

1. By placing an Order in the Online Store without registering an Account, and/or by registering an Account, and/or by contacting the Seller (by email or phone, or via a form), and/or using other services provided by the Seller electronically (Account Password reminder, newsletter subscription), the User provides the Seller with their personal data (name and surname, address, email address, telephone number, and possibly company name, business address, Tax Identification Number, and the IP address of the computer used by the User when using the Online Store).

2. The legal basis for the processing of personal data is the performance of the contract concluded with the User for the sale of Products, contacting the User, based on the User’s request, in accordance with the provisions of Article 6, paragraph 1, letter a) of the GDPR. b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “GDPR”). In the case of Account registration and/or newsletter subscription, the legal basis for the processing of personal data is the User’s consent, in accordance with the provisions of Article 6, paragraph 1, letter a) of the GDPR.

3. The Seller is the controller of personal data. Providing personal data in any

Poland, January 1, 2026